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Date:4/18/2014 6:24:03 AM
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I had kid city day care out today for horse rides. when the lady booked this activity I told her one hour was the norm and that would be plenty of time. she was quite insistent to reserve two hours on wed, thur and fri. so I got some helpers, set up water and misting stations and even made a horse shoe toss area and an area with lariat and cones to lasso. 20 minutes into the riding today she says, "I think I booked too much time, can we just do an hour each day?" she wanted a refund then for shorter time. :/ I hate to have a dissatisfied customer but come on! you refused to listen, I got help (which I pay back in riding time) and put in a lot of effort to provide fun for the kids. this is the challenging part of working with the public. the kids loved it though.
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